+ I don't know what my ring size is?
S (J, J-, K, K-)
M (L, L-, M, M-)
L (N, N-, O, O-)
XL (P, P-, Q, Q-)
When ordering online, please select your size (S – XL) according to the guide and enter your exact ring size (British measurement) in the “Order Notes” text box during checkout. If your ring size isn’t listed, you would like to change the width of the band or you need help with sizing, please email us for a quote and / or assistance.
+ What if I need my ring resized?
+ How long will it take for me to receive my Kolmio order?
Once your parcel is given to our courier partner, they will be responsible to deliver to you. Kolmio will not be held responsible for lost or damaged parcels. Please be sure to provide us with your correct shipping address, since Kolmio will not be held responsible should a parcel not be delivered due to the wrong address given or the absence of recipient. If you would like to have insurance taken out on your parcel, please email us for a quote.
+ How do I care for my jewellery properly?
You will be able to enjoy your bespoke jewellery piece for many years, but keep in mind that jewellery is precious and will only stay in a mint condition if you take care of it. Over time, factors like prolonged exposure to oxygen and the acidity of your skin may affect the colour and sheer of your jewellery. I will gladly re-polish and clean your jewellery pieces, should you wish to bring them in from time to time. Alternatively, you can clean your jewellery pieces softly with a toothbrush, hot running water and sunlight liquid or ammonia. Brush your jewellery pieces softly with a brush and rinse with clean water thereafter. White gold rings should be rhodium plated yearly if the industrial bright white colour is desired, but it can be left it in its natural form.
+ Can I exchange my order?
In the unlikely event that you are unhappy with your purchase, you can contact me within 7 days of delivery and I will gladly swop the item for store credit if:
- the item is unworn and undamaged
- you send the product back at your own cost, in it’s original packaging, along with proof of payment
The following items are non-refundable:
- custom orders
- sale items
- competition items
- earrings (for hygienic reasons)